Ace 6 Privacy Policy — Our Commitment to Protecting Your Data
At ace 6, your personal privacy is our highest priority. This policy explains in detail how your information is collected, used, and kept secure.
What Information We Collect
When you open an account with ace 6, we collect your name, date of birth, email address, mobile number, and residential details in Bangladesh. This information is essential for verifying your identity and managing your account. We only collect what is genuinely necessary to provide our services — nothing more.
For payment information, we store BDT transaction records, Mobile Pay or Nagad numbers, and bank account details. However, full card numbers and bank passwords are never stored on ace 6 servers. Payment information is always processed through secure encrypted channels, and we use third-party payment gateways that comply with international security standards.
When you use our platform, certain technical information is collected automatically — including your device type, operating system, browser name and version, IP address, and internet connection details. This information is used to improve platform performance and maintain security. Browsing patterns and preferences may also be analyzed to provide a more personalized experience.
Types of Information Collected
- Name, Date of Birth & Contact Information
- Email & Mobile Number
- BDT Payment & Transaction Records
- Device & Browser Information
- IP Address & Location Data
- Cookie & Session Information
- Usage Patterns & Preferences
Purpose & Scope of Data Use
Ace 6 uses the information we collect primarily to deliver a safe and seamless experience. Your data is directly used for account verification, login security, deposit and withdrawal processing, and customer support. If you contact our support team with an issue, your account information helps us respond quickly and accurately.
We use anonymized analytics data to improve the platform and enhance the user experience. This data helps us understand which games are most popular, when users are most active, and which features need improvement — all without ever revealing your personal identity.
Ace 6 also retains certain data to meet legal obligations, including compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements. Applicable laws and regulatory directives in Bangladesh may require us to retain and disclose specific information. Additionally, with your consent, ace 6 may send you notifications about new offers, promotions, and platform updates.
Cookies & Tracking Technologies
Cookies are small text files stored in your browser that remember information about your visits. ace 6 uses cookies primarily to keep your login session active, remember your language preferences, and verify security. Without these cookies, some core platform features may not function properly.
Essential Cookies
Essential for login sessions, security tokens, and core platform functionality. These cannot be disabled.
Analytics Cookies
Used to understand platform usage patterns and improve our services. Consent can be withdrawn at any time.
Preference Cookies
Remembers your language, theme, and personalized settings so you don't have to reconfigure them each time.
Reject Cookies
You can delete or block cookies at any time through your browser settings, though some features may become limited as a result.
Data Storage & Security Measures
Ace 6 protects all your personal data with industry-standard 256-bit SSL encryption. Our server infrastructure undergoes regular security audits, and active firewalls and intrusion detection systems guard against unauthorized access. Our engineering team monitors security around the clock to ensure any data breach is detected and addressed without delay.
Your account password is never stored in plain text — it is transformed using a strong hashing algorithm. You can also enable two-step verification for added security at login. ace 6 will never ask for your password or OTP via email or phone — treat any such message as fraudulent.
Data retention periods are determined by the type of service and applicable legal requirements. Some data may be retained for a set period after account closure, as required under Bangladesh's financial and data retention laws. Once that period has passed, the data is securely deleted to ensure no unnecessary information is kept.
Security Layers
- 256-bit SSL/TLS Encryption
- Password Hashing (bcrypt)
- Two-Factor Authentication Options
- 24/7 Security Monitoring
- Regular Security Audits
- Firewall & DDoS Protection
- Data Backup & Recovery Plan
Sharing Information with Third Parties
Ace 6 never sells your personal data to advertisers or third parties. Limited information may be shared with specific trusted partners where necessary to deliver our services — such as payment processors and game software providers. These partners are contractually bound to use the data only for the specified purpose and to comply with ace 6's privacy policy.
Where required by law, ace 6 will provide necessary information upon receiving a valid order from Bangladesh's governmental authorities or courts. Any such disclosure is made strictly within the bounds of the law and limited to only what has been requested. We do not voluntarily supply bulk data to any government agency, and every request is verified before we respond.
Technical service providers may include cloud hosting, email delivery, and customer support software companies. These providers process data strictly under ace 6's instructions and are not permitted to use it for their own purposes. ace 6 regularly reviews its agreements with these partners to ensure your data is protected to the highest standard.
Important Note
Ace 6 never sells your data. Any sharing with third parties is solely for service delivery purposes and is always governed by contractual data protection agreements.
Your Rights & Controls
You have clear rights over your account data on ace 6. We believe every user owns their personal data, and accordingly we provide the ability to access, correct, and delete your information.
Right to Access Your Data
You can view your personal data stored on ace 6 at any time by logging into your account. For a detailed data report, contact our support team and the full information will be provided within 30 business days.
Right to Correct Your Data
If any of your stored information is incorrect, you can update it yourself through your account settings or submit a correction request to our support team. Keeping your information accurate matters — it makes payment processing and verification smoother for you.
Right to Delete Your Data
You may request account closure and ask that your personal data be deleted. However, certain information may need to be retained for a specified period due to legal obligations, and you will be informed accordingly.
Object to Processing
You have the right to object to the processing of your data for specific purposes, particularly for marketing communications. Every promotional message includes an unsubscribe option, and you can also opt out by contacting our support team.
Data Portability
You can request an export of your account data in a structured, readable format. Submit a request to our support team and a copy of your data will be provided within the specified timeframe.
Withdraw Consent
You may withdraw your consent to any optional data processing at any time. Withdrawing consent does not affect the validity of processing that already took place, but that data will not be used going forward.
Policy Updates & How to Contact Us
Policy Update Process
Ace 6 may update this Privacy Policy from time to time, particularly when new features are added to our services or legal requirements change. For any significant updates, we will send advance notice to your registered email or mobile number. The date of the latest revision will always be displayed at the top of this page so you can stay informed.
Continuing to use the platform after an updated policy takes effect will be considered acceptance of the new terms. If you object to any change, you may request account closure, and any remaining balance will be refunded in accordance with standard procedure. We always aim to ensure that policy changes protect our users' interests and bring greater transparency.
Support & Contact
If you have any questions or concerns about this Privacy Policy, the ace 6 support team is always ready to help. Our customer service team operates in Bengali and is available according to local Bangladesh time for the convenience of our users. Privacy-related requests are typically processed within 7 business days.
Play Safe, Stay with ace 6
Protecting your data is our responsibility. Open your account with confidence and enjoy the best gaming experience in Bangladesh.